FREEZE POLICY

Freeze Membership

The following are policies for GYM ONE upheld by our accounts services partner ABC Financial Services LLC. Please refer to your copy of the membership agreement for specific details regarding your membership. We absolutely do NOT accept freeze requests by phone to the gym. You must follow our Freeze Policy or your membership will NOT be placed on freeze.

 

Freeze Procedures:(The account must be current) Information required for freezing the membership agreement may be sent via email, regular or certified mail.

 

Open-End Monthly Recurring Members:

  • Freezes are allowed for medical reasons only as diagnosed by a medical doctor (M.D.).

  • Written notice of your request to freeze and a medical doctor’s note are required.

  • Freeze will begin upon receipt of your written request, and the membership agreement will be frozen from bill date to bill date.

  • There is a $12 charge per month during the freeze.

  • Upon completion of the freeze term, the regular payments will be due without prior notification.

  • EFT (electronic Funds Transfer) draft  payments will be resume automatically.

  • Call for assistance 888-827-9262

 

Paid in Full Members/Cash Term Members:

  • Freezes are allowed for medical reasons only as diagnosed by a medical doctor (M.D.). 

  • Written notice of your request to freeze and a doctor’s note is required.

  • Freeze will begin upon receipt of your written request, and the membership agreement will be frozen from bill date to bill date.

  • The time will be added to the end of the membership agreement.

  • Call for assistance 888-827-9262

ABC Financial Services, LLC.

PO Box 6800 Sherwood, AR 72124

1-888-827-9262

Email address: customercare@abcfinancial.com

Any information sent to ABC Financial Services, LLC. must include your 9-digit membership agreement number.

GYM ONE
2545 BROCKTON DR. #300
AUSTIN, TX 78758
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